Our Customer Satisfaction Promise
At TR Supplements.ca, your satisfaction is our top priority. We stand firmly behind the quality of all our products and want you to shop with complete confidence.
30-Day Money-Back Guarantee
If you are not 100% satisfied with your TR Supplements.ca purchase for any reason, we offer a simple return policy:
30-Day Window
Return within 30 days from purchase date
Full Refund
Money back to original payment method
No Questions
Unopened products - hassle-free returns
Eligibility Requirements
To qualify for a refund or exchange:
Products must be returned in their original packaging, with at least 75% of the product remaining (for opened supplements).
All returns must include a copy of the original invoice or proof of purchase.
Shipping costs for returns are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped, damaged product).
Return Process - 3 Simple Steps
Contact Us
Email orders.trfitness@gmail.com to request a Return Authorization (RA) number
Mark Package
Clearly mark the RA number on the outside of your return package
Ship Return
Ship to our Edmonton location with the provided address
Ship your return to:
TR Supplements.ca - Returns
103 Charlesworth Dr SW Unit 427
Edmonton, Alberta
OR
2443 17 St NW
Edmonton, AB T6T 0Y2
Refund Processing Timeline
After receiving and inspecting your return:
Email confirmation will be sent promptly
Refunds processed within 1-2 business days
Credit appears on original payment method within 5-10 business days
Damaged or Incorrect Items
Immediate Action Required
If you receive a damaged product or the wrong item, please contact us immediately upon receipt. We will arrange for a replacement or full refund, including return shipping costs.
Questions or Concerns?
Our dedicated support team is standing by to help with any questions about returns or refunds:
Email: orders.trfitness@gmail.com
Response time: Within 24 hours